Return Policy

Thank you for shopping with Afrihats Fashion. Please carefully read the Return Policy.

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To return "New" items, you must contact us directly at info@afrihatsfashions.net to obtain a Return Authorization within 3-5 days of delivery. Please open and inspect your order immediately upon delivery. In the email request, please include in the subject line: Return Authorization Request and the name listed on the order. Include the items you would like to return and the reasons for your return within your email. We will reply to your email with a return authorization or denial within 3-5 business days. Return Authorizations will include the date that your return must be post marked by. All returns postmarked after the postmark deadline given will be returned to you as a FINAL SALE.

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Items returned without first obtaining a Return Authorization will be returned to sender.

A Return Authorization must be received before making a return.

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We cannot assume responsibility for return packages lost or damaged in transit and we recommend obtaining tracking and insuring your package for the full purchase price of the merchandise before sending it back. Buyer is responsible for return shipping and handling fees, including postage and insurance costs, as well the original shipping and handling charges.

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RETURN TIME

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Once your returned item is received it takes up to 3-5 business days for us to process.

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Returns must be postmarked by the postmark deadline provided on the Return Authorization. You will receive an email confirmation within 3-5 business days once the return has been received, processed and completed in our warehouse. This email confirmation will include your store credit code.

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CONDITION

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Return merchandise must be unworn, unused, unaltered and with original tags (if applicable) in order to receive a store credit. Used or altered merchandise will not be accepted for return and may be shipped back to the customer. Please note that if the seams are damaged (i.e stretched) or if there are any stains, deodorant stains, perfume, smoke or other odors on the returned item it will not be accepted and will be returned back to customer, as we will not be able to give a store credit in these cases.

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DENIED RETURNS AND RESTOCKING FEE

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Should we receive your return and it is not accepted for reasons including, but not limited to, the item’s condition (see CONDITION section above) or a missed postmark deadline, your item(s) will be returned to you. You will be sent an email notification of such denial. In the event the denied return comes back to our warehouse a second time due to a missed delivery attempt or being refused by you or anyone at the shipping address, we reserve the right to issue you a store credit for the merchandise minus our cost for postage and a $10 restocking fee per item. It is extremely important that you monitor the package using the tracking number we provide via email to prevent missing the delivery.

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QUESTIONS ABOUT RETURN POLICY

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Please email info@afrihatsfashions.net for any other questions or concerns. A representative will respond within 3-5 business days. We will get back to you as soon as possible. The date we reply back will not affect Return Authorizations as we go by the date our customer contacted us.

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 EXCHANGES 

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We do not accept exchanges at this time, you can return an applicable item and repurchase a different size or item with or without using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage

 

SALE ITEMS

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All sale items are final sale. All sale items cannot be returned.